City Of Dallas

We are committed to delivering every service to the highest level of satisfaction. We adhere to a zero-tolerance policy regarding intoxicating substances, ensuring ADA compliance, and welcome any complaints to be directed to the City of Dallas.

Zero Tolerance Policy

The following actions are not tolerated:

The presence of illegal drugs or the unauthorized use of legal drugs within our workplace.

The use, possession, distribution, or sale of controlled substances or alcohol is strictly prohibited while on duty, on the Company’s premises, or while operating the Company’s equipment or vehicles.

The use of illegal drugs or any threats related to them.

If you reasonably suspect that a driver is or was under the influence of drugs or alcohol, please request to STOP THE VEHICLE IMMEDIATELY and report the incident by calling 469-390-1123 or by emailing jd21674@outlook.com.

ADA Compliance
Wheelchair-accessible vehicles are available upon request. A valid credit card is required to secure all reservations, regardless of payment method (direct bill or cash).

Complaints
To report complaints to the City of Dallas: Code Compliance Services - Ordinance 29696

Phone: 214-670-3161
Fax: 214-670-6968
Email: avitransporationregulation@dallascityhall.com